Frequent Ask Questions

Welcome to Ping

• What is Ping?
• What is our mission?
• What can I do with Ping?
• Why is Ping different?

Security and 2FA

• Is Ping secure?
• How do I set a strong password?
• How do I disable my second factor of authentication?
• How do I activate two-factor authentication
• What is 2FA and why is it useful?
• What do I do if I don't have access to my 2FA?

Registration and KYC

• What are the documents allowed to validate my personal data?
• What is KYC?
• What does PEP and OS mean?
• I can't register... how do I fix it?
• It says that I'm registered and I've never registered myself, what should I do?
• My identity verification was rejected...what can I do?

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Deposits

• I forgot to add the reference code on my deposit... what will happen to my order?
• How can I know my wallet number?
• Which networks are supported to operate?
• How can I exchange currencies?
• How do I see my activity history?
• How can I find my reference code?

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Withdrawals

• How long does a withdrawal take?
• Can I withdraw dollars to my account?
• Can I send cryptos to third parties? Which cryptos and which networks are supported to operate?
• How do I make a withdrawal?
• Can I change my destination account?
• What kind of withdrawals can I make?

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Invoices

• How do I issue an invoice?
• How do I confirm that my client received the invoice?
• To which countries can I send invoices?
• What type of invoices can I make?

About the operation

• Can I receive cryptos on my Ping account? If yes, which cryptos?
• What can I do with the money transferred to me to Ping?
• In which countries does Ping operate?
• Can I receive money from someone that doesn’t have a Ping account?
• Supporting documents - Source of Funds